Our approach
We share photographs of your actual piece before dispatch, so you know exactly what you will receive.
Damaged or incorrect items
If a piece arrives damaged or is not the piece confirmed with you, write to us promptly after delivery with photographs and your order number.
Refunds
Approved refunds are made to the original payment method. Timelines are confirmed when the refund is approved.
Handmade and natural variation
Natural beads and handmade pieces vary slightly. These variations are part of their character and are not defects.